Frequently Asked Questions (FAQ)
Can I Collect?
We understand many of our customers prefer to collect their orders
rather than wait for delivery. Unlike many other suppliers most of
our items are in stock! If you would like to collect your order
please contact us to arrange a collection date and time. Our
warehouse is located on the A13 Barking, London. Lots of free
parking and easy to get to.
Keep in mind that if you've requested some customisations, like
powder coating, you may need to allow extra time for us to complete
the work. We can discuss this with you and ensure you get your order
as soon as possible.
Please contact us if you have any questions.
How soon will I get my order if choosing delivery or
install?
The time it takes to receive your order depends on the items you've
ordered. Shelters are large items dispatched on pallets, so they
sometimes take longer to deliver than smaller items like bike stands
or bollards. We aim to dispatch all orders as soon as possible, and
we'll keep you updated on the progress of your order.
Please consult the expected lead time on each product, normally
shown at the bottom of the product website page.
If you need your order by a specific date, please let us know and
we'll do our best to get it to you on time.
How can I get a quote?
Our friendly support team can prepare a specialised quote for you
based on your requirements. Please
contact us with the details of your project
and we'll get back to you, normally within half a working day. You can also click the "Quick Quote" button after configuring a single product to quickly send us a quote request and we'll contact you back.
One of our best assets is our inhouse design team. We can quickly
work out the best use of space and present you with a comprehensive
option.
We can also provide a quote for customised products, like shelters
with powder coating or different sizes than shown, or quotes for
multiple item types.
Can you provide installation services?
We can provide installation services as part of a full quote. Please
contact us with the details of your project
and we'll get back to you as soon as possible.
Due to travel times and depending on the scale of your order, it may
be cheaper to arrange installation from a local contractor and we
will always tell you if this is the case.
Do you offer design services?
We have an in-house designer who can check and assist any architect
drawings free of charge.
In many cases we can provide DWG, PDF and Revit files to assist in
your planning process. Check our
downloads page for more
information. If you don't see what you need please
contact us and we'll do our best to help.
How can I get an invoice?
When you order online, our store will automatically send you an
invoice by email. If you need a copy of your invoice, please
contact us and we'll be happy to help.
If you've ordered by phone or email, we'll send you a proforma
invoice by email as soon as possible and a VAT invoice on sale.